How do you deal with people calling you at home e.g. because their “internet doesn’t work”?
You mean like you did recently?
Umm, right …
The phase when everyone had to start working from home due to the coronavirus pandemic was very challenging. Up until then, not all colleagues were technically equipped to work from home yet. I did the initial support for this phase. And I did indeed get quite a lot of phone calls such as, “Argh, my remote access has stopped working!”
However, in general the role of system administrator appeals to my sense of tidiness and making people feel comfortable. I like helping people. I enjoy being part of the company’s infrastructural transition. The IT restructuring process provides the team with more space for development and we place ourselves in a better position to tackle current technical challenges.
What would you like to tell your colleagues and more generally everyone who works together with system administrators?
“It’s just stopped working!”, “I can’t get in anymore!” and “I haven’t done anything!” are not exactly our favourite sentences …
Sysadmins seem to hear these quite often though.
That’s right, and of course my next question then is, “What has stopped working?” It is always helpful to be given some more information from the start, such as more details about what the user was doing before, or a screenshot. For example, when someone says, “When I click here, …” I need to ask, “Where do you click? Where do you want to sign in? What is your username?” I must admit, though, that I have not had many of these calls lately, and especially not shortly before the end of my business day.