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of workflow and scheduling

Implementation

1. Standard System

The basic, 'out-of-the-box' system (including Order Management, Scheduling, Archive etc., as well as standard workflows, reports and interfaces) can be used productively within a day or two. For these standard implementations the following work is performed:

  • System installation and configuration,
  • Setting up master data and definition of standard processes,
  • Report, interface and layout customization.

If there are individual requirements for the solution over and above the standard functionality, these can be implemented without programming on the basis of the workflow platform in a large or small project.

2. Workflow Implementation

We do not stop at consultation and specification; we also take responsibility for implementation. Therefore, we offer our customers the complete package of services:

  • Consulting
  • Software Technologies and Products
  • Implementation
  • Maintenance

The workflow implementation is about technically implementing the specification approved by the customer (i.e. transforming):

  • an Excel spreadsheet into a web form
  • a field-mapping into an interface
  • a flowchart into a workflow, etc.

This happens without hard code programming, rather in human understandable description languages, so it can be performed by customers with a little training.

As usual, the implementation goes through various test and modification cycles before going live.

3. Project Management

Project management is an important component of each project and unfortunately is very often underestimated both in its importance and with regard to the required qualifications. It is a task only for experienced managers who have mastered a range of different project management methods, from waterfall model to agile methods.


The Project Manager must ensure that the agreement struck be maintained between the partners (usually the customer and supplier) such as:

  • Budget
  • Cost
  • Delivery time
  • Mutual commitment to performance.

He/she has to draw up plans to document and communicate the performance and progress, make decisions, request deliveries, resolve conflicts and so on.


Even a simple project can fail due to bad project management. Therefore, we provide support here and safeguard projects with professional structured management.

4. Training

While some parts of our solutions are so self-explanatory to end-users where training is not required, we offer training and certification for three other areas at various levels:

  • User Training
    for specific applications
  • Admin Training
    for operation and customization
  • Developer Training
    for designing workflows, reports, interfaces etc.

Developer training is especially interesting for partners and customers who want to implement workflows and systems themselves and to evolve their processes independently of us, or set up completely new ones.


The training will be based on the standard framework and adapted to the specific requirements and participants. We also offer Train-the-Trainer courses to provide additional background and depth to our customers.

5. Support

In support, we understand the guarantee of operation of our solution at all times for our customer. This means the contractual promise to fix any errors as quickly as possible and to resolve questions about operation or custom implementations quickly and competently.


For the handling of support we have developed a number of procedures (e.g. documentation, e-mail and telephone responsibilities) and workflows (e.g. bug and change request tracking) to efficiently allow us and our customers systematic, comprehensive and transparent processing.

The service organizations of our locations in Germany and the United States enable us to offer 24/7 global support. Each customer can select, depending on their needs, the service levels they require.